Your claim, handled start to finish.
You report the accident. We do the paperwork, the photos and the back-and-forth with the adjuster.
How a claim works with us
Five steps. You only do the first one.
You report itYou, by phone or app
Call your insurer, or the other driver’s if they were at fault, and get a claim number.
We write the estimateUs
We inspect the car, photograph every damaged part and send a line-by-line estimate to the insurer.
The adjuster approvesUs and the adjuster
The adjuster reviews our estimate, often at the shop. We answer their questions so you do not have to.
We find the restUs
Damage hidden behind panels is common. We document it and get it approved before we fix it.
You pick upYou
The insurer pays us directly. You pay only your deductible, if your policy has one.
You choose the shop. Not the insurer.
Your insurer may suggest a shop from its list. You are allowed to say no and take the car where you want it fixed.
If anyone tells you otherwise, ask them to put it in writing, then call us.
We work with all insurers
Big national companies, small local ones, and the other driver’s insurer when the accident was not your fault.
- Your own policy, collision coverage
- The other driver’s liability claim
- Comprehensive: hail, deer, theft
- Uninsured motorist claims
- Fleet and commercial policies
- Paying yourself, no claim at all
Words you will hear
What the insurance terms actually mean for you.
- Deductible
- The part of the bill you pay yourself. It is set in your policy, and you pay it to us at pick-up.
- Adjuster
- The person the insurer sends to look at the damage and approve the cost of the repair.
- Supplement
- An extra approval for damage found after the car is taken apart. We handle these for you.
- OEM parts
- Parts made by your car’s maker. Some policies pay for them, some pay for copies. We tell you which before we order.